Customer Success Manager – Japanese Speaking

Customer Success Manager – Japanese Speaker

• Global market leader who provides cloud-based solutions to the customers
• Contract role until September 2025 – with a high potential of extension
• Offering: $440/day including super
• Work arrangements: Remote work
• Location: Sydney

Are you passionate about helping customers achieve their goals? Do you thrive in a fast-paced, innovative environment? If so, we’d love to hear from you!

Salt is currently working with a dynamic global SaaS company who are committed to providing exceptional value to customers and. Due to significant increase in business they are looking for a talented and enthusiastic Customer Success Manager. Please note that for this role you would need fluent Japanese language skills.

About the Role:

As a Customer Success Manager, you will be the primary point of contact for a portfolio of valued customers and partners. Your mission will be to understand business objectives, and ensure they are maximizing the value they receive from the platform. You’ll be a proactive problem-solver, a trusted advisor, and an advocate for all customers and partners.

Key Responsibilities:

• Maintain strong relationships with assigned customers, acting as their trusted advisor.
• Proactively engage with customers to understand their business goals and identify opportunities for them to achieve success with the platform.
• Conduct quarterly business reviews to assess customer health, provide insights, and identify potential challenges.
• Collaborate with various internal/external teams (IT administration, Sales, Product, Support) to address customer needs and advocate for product improvements.
• Track key customer success metrics (e.g., adoption, retention, satisfaction) and identify areas for improvement.
• Identify opportunities for upselling and cross-selling within the customer portfolio.
• Contribute to the development of customer success best practices and processes.

What You’ll Bring:

• Fluent Japanese language skills
• Proven experience in a Customer Success, or similar client-facing role within a SaaS environment.
• Understanding of cloud storage solutions
• A genuine passion for helping customers succeed and a strong customer-centric mindset.
• Excellent communication, interpersonal, and presentation skills.
• Ability to articulate complex ideas clearly and persuasively.
• Strong problem-solving and analytical abilities.
• Ability to build rapport and trust with customers at all levels.
• A proactive and self-motivated approach with the ability to manage your own workload effectively.

Ready to Make a Difference?

If you’re a driven with customer-focus and fluent in Japanese language individual looking for an exciting opportunity in the SaaS space, we encourage you to apply! Please click below to apply or share your current resume in Microsoft Word format only (.doc or .docx) to rsharma@welovesalt.com for a confidential discussion.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.