Incident Manager

Incident Manager- APAC

• Fixed term contract
• Attractive remuneration
• Remote work option

This role is with one of the market leaders in travel and hospitality industry. We are looking for a dynamic, multitasking, collaborative, and experienced Incident Manager to join our 24/7 global team

Responsibilities

• Act as an on-call Incident Commander, responsible for coordinating and managing incident resolution with a high level of efficiency, cross-functional collaboration, and accuracy, while collaborating with a global and diverse set of stakeholders, including Product, Policy, and Legal.
• Identify and classify incidents based on customer and operational impact.
• Perform technical risk analysis and govern resolution decisions
• Provide timely and accurate incident communication updates to key stakeholders
• Collaborate and maintain relationships with all resources associated with incident response
• Lead and/or participate in Post Incident review meetings with key stakeholders and service owners to review events and opportunities for ongoing improvement
• Identify persistent or recurring problems and recommend creative solutions
• Conduct/participate in enterprise-wide drills to prepare for and ensure efficient incident response and drive best practices
• Execute on and deliver complex operational projects involving a wide range of stakeholders.
• Create/Update relevant documentation, troubleshooting guides, and other key documentation as needed.
• Train, guide, and advise stakeholders on the Incident Management Process

Requirements:

• Incident management experience, specifically with critical incident command
• Software Engineering/Development/Technical Program Management experience
• ITIL, PMP, Six Sigma with demonstrated application or significant related experience
• Background and understanding of the challenges in a global, distributed, always-on business that is continually evolving
• High Degree of ownership in all matters within IT infrastructure and root cause analysis
• Proven ability to manage complex tasks
• Track record of identifying gaps, gaining support and leading to completion

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to cadvani@welovesalt.com for a confidential discussion.

Salt is acting as an Employment Business in relation to this vacancy.