L2 Service Desk Analyst

Salt has partnered with a Managed Service Provider based in Melbourne, now hiring for a Level 2 Service Desk Analyst to join the team full time.

Our partner is a Managed Service Provider delivering IT solutions across cloud transformations, data centres, cyber security, and user devices technology in Australia for over 40 years.

This opportunity is for a L2 Service Desk/Desktop Analyst to join the growing team. The ideal candidate will have a passion for the IT industry, with an eagerness to learn new skills and grow their career with the business long-term. This position is highly suited to an experienced L1 Support Analyst that is ready to make their next step up.

Role and Responsibilities:

• Provide Level 2 support to address escalated hardware and software issues on desktops, laptops, and peripherals.
• Analyse recurring technical problems and propose long-term solutions to prevent future issues.
• Set up, configure, and maintain hardware, software, and peripherals, ensuring security and functionality.
• Diagnose and resolve problems related to operating systems, network connectivity, Active Directory, and business software.
• Manage user accounts and permissions, conduct system upgrades, and handle software installations and updates for optimal performance.
• Ensure secure user access by maintaining and supporting remote access technologies.

Key Skills and Qualifications:

• Bachelors Degree in Computer Science or related field of study.
• Proven Level 2 support experience, particularly in an MSP environment, with strong expertise in Windows, macOS, Active Directory, and remote desktop tools.
• Skilled in network troubleshooting and proficient in diagnosing and resolving issues with mobile devices, printers, and peripherals.
• Strong communication skills to explain technical issues to non-technical users.
• Experienced in using ticketing systems for issue tracking and documentation, with attention to detail and quality output.
• Effective problem-solver, process-oriented, and capable of making timely decisions or escalating issues when necessary, even in high-pressure situations.

To be eligible for this opportunity, candidates must have full working rights in Australia, and be located in Melbourne.

Acknowledgement of Country

Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies.

We pay our respects to all First Nations Australians and their Elders past and present.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.