Technical Support Engineer

Hiring !! – Application Support Engineer

• 12 months contract opportunity- with a high potential to go perm
• Location: Sydney CBD- Hybrid work arrangements
• Offering $450/day including super

As an Application/Technical Support Engineer, you will be responsible to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the software and platform.

Responsibilities:

• Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services.
• Understanding of platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Providing input across business units regarding process and product improvements when working on technical issues for customers.
• Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Skills required:

• Min 5+ years of related experience within either application technical support or software development environment.
• Demonstrated creative problem-solving approach and strong analytical skills
• Ability to troubleshoot difficult technical issues with ease and complexity.
• Ability to read and troubleshoot basic Java/JavaScript code.
• Proficient in analyzing log files and standard debugging concepts.
• Personal commitment to quality and customer service.
• Advanced MySQL / Postgres knowledge and hands on experience (Oracle also helpful but optional).
• Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalogue, Customer Service Management, Workflows & Approvals).
• Some understanding of remote administration via PowerShell or any other.
• Excellent communication skills both written and verbal.

Desired Skills:

• ServiceNow Admin or Development experience is highly desirable.
• Previous experience in ITSM Implementation
• Experience providing SaaS / PaaS support.
• A fundamental understanding of the ITIL framework

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to rsharma@welovesalt.com for a confidential discussion.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.