Technical Support Engineer – User Experience

Hiring!! – Technical Support Engineer – User Experience

• 12 months contract opportunity – with a High potential to go permanent
• Offering: $470/day including super
• Location: Sydney CBD – Hybrid work Arrangements

About the role:

The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.

In order to be successful in this role, we need someone who has:

• Demonstrated ability to troubleshoot the most difficult technical issues
• Ability to work with high-value customer administrators and developers
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concept.
• Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Strong experience with JavaScript, AngularJS and Jelly.
• Strong experience working in Java or similar backend programming language
• Experience and understanding of Object-Oriented Design
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Excellent client/ customer management skills
• Excellent written and verbal communication skills in English – with the ability to clearly articulate solutions to complex technical problems
• Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management.

Nice to have:

• Familiarity with Linux, UNIX or other OS
• Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
• Experience providing SaaS support is desirable.

Education Qualifications:

Bachelor’s or higher in Computer Information Systems or equivalent experience in a related field.

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to rsharma@welovesalt.com for a confidential discussion.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.