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Customer satisfaction is key to our business’ success. We strive to give all people working with Salt a good experience and equally value the relationships with our candidates and clients. Here’s what people say about working with Salt:
Customer & Candidate Testimonials
“Erica is the best recruiter I have worked with in my career. She was attentive to detail and listens to her client’s wants and needs. Salt is lucky to have such a valuable asset to the company. She knows the business and is a self-starter. Because of her I have my dream career and look forward to working with her in the future.”
Nikki Vogel, Candidate, New York
“Elizabeth is amazing at what she does. She was in constant communication with me throughout the entire process. She truly believes in helping people, which was translated through her effort and attention. I would recommend her to my closest friends and colleagues.”
Jim Barry, Candidate, New York
“I have had the opportunity to work with Salt on two separate projects & have had the same amazing experience two times over. James, Elizabeth & their team are so invested in learning more about not only the companies they partner with but what the hiring managers are specifically seeking in their dream candidates. Their communication is top-notch. They truly feel like a part of our internal team & want nothing but the best for everyone. I cannot recommend Salt enough.”
Emily Dyche, Client, Xero, New York
“It was awesome working with Karen throughout the whole interviewing process. She answered all of my ten million questions and she also encouraged me every step of the way to my new job. Even after I received the job offer, Karen continued to make sure that all of my next ten million questions were answered for the on-boarding process. I could not have received a better consultant, and hope that Karen will be recognized for it.”
Dennis Le, Candidate, New York
“Karen from Salt contacted me for a job interview. She presented the job description and details perfectly. I had multiple rounds of interviews with the company she was recruiting me for. All the while she kept me updated via email and phone. It was the best experience I had and landed a very nice job.”
Bejoy Pillai, Candidate, New York
“I enjoyed working with the Salt team. They really listened to me when I explained the type of job I wanted and presented me with great opportunities. They can make a long and involved application process quite easy and streamlined, keeping you informed and comfortable along the way. I truly think they have the candidate‚ he has my best interests at heart and works hard to find you the right position. I will definitely reach out to them again when I am back on the job market.”
Anne Borremans, Candidate, New York
“The Salt team did an amazing job getting us someone exceptional for our Sr. Director of Marketing position. We loved working with their team – felt like they listened to what we needed and once we found the person we wanted to hire, they kept us in the loop on where his head was at, what we needed to offer to bring him on board and stayed very close through getting a signed offer.”
Jamie Coakley, Client, Electric.ai, New York
“Jeffrey has worked hard to understand my needs and consistently provided me with strong candidates and advice to make my search more streamlined than any other recruitment agency I have worked with in NYC. He has done this by building partnerships with both his clients and his talent.”
Ray Perfetti, Client, Vernalis, New York
Feedback ProcessA key part of our quality management process is Salt’s Net Promoter Score platform, which gauges feedback from clients and job seekers working with Salt. Every candidate in the process and all clients we work with will receive a survey with the simple question: Would you recommend us to a friend or family member and can then rate Salt on a scale from 1-10. We also ask some follow-up questions to understand better what we can improve, what went well and if the experience with our recruiters was satisfactory.All nine offices of Salt are using the Net Promoter Score (NPS) survey to help us better understand how we can deliver a great customer experience to our candidates and clients. Every month, surveys are deployed, and the feedback received via our online portal is shared with the teams and enables us to respond to specific feedback based on any given particular engagement. It also provides an overall picture of service satisfaction by recruitment consultant and/or location which helps with service quality, assessing training and development needs based on observations and outcomes of the survey and allows us to celebrate our success.We highly value the feedback we receive and appreciate people taking the time to share their evaluation with us. As a result, we have found this has improved our ability to judge our customers’ perception of us and be far more responsive as a result, which has helped forge much stronger and more lasting working partnerships. It also provides us with an opportunity to reach out – our Directors and teams will follow up on all feedback received.The best moment is of course when we receive additional testimonials giving us a direct insight into the job seekers or client’s experience with our recruiters. We are pleased to be able to share this feedback in the form of testimonials from around the world with you.
