Our Client is a global investment management client, who is hiring a professional to join its Client Experience Management team to provide the first line of operational / business liaison service, & support for its institutional clients.
Responsibilities:
Own the overall operational client service experience, in partnership with Client Businesses, throughout the client life-cycle
Provide a bridge between the Client Businesses, and local, regional and global operational teams
Improve the quality of the client service experience and engage the operational resources of the firm to meet clients’ needs
Demonstrate risk awareness and focus on delivering an appropriate operational control framework, including management of dashboard, review and validation of monthly metrics, etc.
Engage the operational resources of the firm to meet clients’ needs and sustain the highest service level standard
Requirements:
5 years or relevant working experience
Experience in managing client portfolios, dealing with clients and associated operational risk matters
Ability to develop strong collaborative working relationships with key Client Business and operations stakeholders
Ability to analyse, synthesise and present data in an concise and easy to understand style
Strong communication skills, strong interpersonal skills and presentation skills in corporate levels
Prior experience in asset management industry with exposure to a variety of operational and client service functions
Strong proficiency in both English and Cantonese
Salt is acting as an Employment Business in relation to this vacancy.