Digital Strategist

Role:

The role focuses on understanding the client’s business requirements and conceptualizing an experience strategy from a digital perspective – Costumer Journey Mapping, Deliverables

• Help clients understand, envision and articulate “digital” as a strategy aligned with their business KPIs
• Be the voice of the customer for the client, passionately understanding and speaking on behalf of the customer as you transform the digital customer experience.
• Convert rich and varied insights, research and analytics into actionable Experience principles, proposition and roadmap.
• Use and champion Design Thinking ensuring that every project starts with customer needs, strategy and a well-defined problem to solve.
• Collaborate with Data, UX/UI designers and provide them direction to ensure strategy principles get translated into the sound UX.
• Develop user personas to help explain the user, needs, experiences and identify areas of improvement based on qualitative and quantitative research.
• Validate the desired project outcomes
• Support the Business Development team during pitches and proposals

Skills:

• A problem solver with a consultative mindset and pro-active approach towards work
• A seasoned synthesizer and an integrated thinker who desires to make the complex clear.
• A people person who can collaborate and persuade.
• Quick on your feet, steady under pressure and able to adapt to changes.
• Highly organized, self-directed and detail-oriented.
• Comfortable with user research, Design Thinking, and Digital experience design
• Excellent presentation skills. Exceptional verbal and written communication skills.
• Strong facilitation skills and presence. Confident and compelling storyteller by nature.
• Capable of finding and organizing issues, and provide the solution
• Logical thinking ability and creativity

Qualifications:

• Bachelors or Master’s degree in a relevant field (business, design, consulting, strategy) with a minimum of 8 years work experience
• 4 or more years of experience in human centered design, service design, design research, business design, or customer experience projects
• Demonstrated experience as a client-facing consultant
• Have created and delivered customer journey maps
• Experience conducting customer and stakeholder interviews
• Previous consulting experience
• Strong understanding of digital landscape
• Experience in any traditional design discipline (Product Design, Graphic Design, Interaction Design)

Salt is acting as an Employment Agency in relation to this vacancy.