Senior ServiceNow Process Architect

We are seeking an experienced Senior ServiceNow Process Architect to join a growing ServiceNow Partner and play a pivotal role in transforming client operations. This role focuses on leveraging ServiceNow to enhance ITSM processes while also covering areas such as ITAM, HRSD, GRC, FSM, and CSM.

Key Responsibilities:

• Act as the process expert during ServiceNow implementations.
• Lead workshops to gather requirements, design processes, and guide clients through best practice adoption.
• Analyse, map, and optimise business processes, driving automation and efficiency.
• Build, test, and implement process improvements in collaboration with cross-functional teams.
• Mentor junior consultants and ensure delivery quality.
• Serve as a trusted advisor to clients, supporting organisational change and delivering measurable outcomes.

Requirements:

• Bachelor’s degree in IT or Engineering.
• ServiceNow Certified System Administrator + at least one Implementation certification (ITSM, ITAM, HRSD, GRC, FSM, or CSM).
• 7-9 years consulting experience, including 4+ years working with ServiceNow ITSM/ITIL processes.
• Strong facilitation and presentation skills.
• Experience in process modelling, workflow automation, and continuous improvement methodologies (Lean, Six Sigma, BPR).
• Ability to work across Agile, Waterfall, or Hybrid projects.

What’s on Offer:

• Opportunity to work on high-impact digital transformation projects.
• Exposure to diverse industries and ServiceNow modules.
• A collaborative environment that promotes innovation, continuous learning, and professional growth.

Salt is acting as an Employment Agency in relation to this vacancy.