Helpdesk (Arabic Speaker)

JOB RESPONSIBILITIES

• Provide excellent customer service, throughout a call’s lifecycle, ensuring clients satisfaction before closing a call
• Provide first line support on software packages operating environments, modules and features
• Provide support for the deployment of “systems” to a client in a timely fashion mitigating any compromise to business delivery
• Achieve KPI’s and SLA’s aligned to the clients T&C’s and business objectives
• Ensure escalations and complaints are escalated as per MRI processes.
• Share knowledge with colleagues and provide guidance
• Commit to working towards and achieving all of our objectives and goals
• Follow all working practices (ISO processes) and GDPR guidelines

Salt is acting as an Employment Agency in relation to this vacancy.