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Web & Mobile Development

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Helpdesk (Arabic Speaker)

Web & Mobile Development

UAE-Dubai Permanent AED8000 - AED10000 per month

JOB RESPONSIBILITIES

  • Provide excellent customer service, throughout a call’s lifecycle, ensuring clients satisfaction before closing a call
  • Provide first line support on software packages operating environments, modules and features
  • Provide support for the deployment of “systems” to a client in a timely fashion mitigating any compromise to business delivery
  • Achieve KPI’s and SLA’s aligned to the clients T&C’s and business objectives
  • Ensure escalations and complaints are escalated as per MRI processes.
  • Share knowledge with colleagues and provide guidance
  • Commit to working towards and achieving all of our objectives and goals
  • Follow all working practices (ISO processes) and GDPR guidelines

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2202-251994
Salary: AED8000 - AED10000 per month
Salary per: month
Job Duration:
Job Start Date: 31/03/2022
Job Industries: Web & Mobile Development
Job Locations: UAE-Dubai
Job Types: Permanent
Job Skills: MS Office - Basic Excel, Networking Technologies, SQL Server

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