Customer Success Manager

Salt is looking to hire a Customer Success Manager in Kuala Lumpur, Malaysia for a Software tech client on a yearly renewable contract role. You’ll be a great fit if you’re passionate about problem solving, believe in the power of data, and enjoy trying to optimize any task no matter how big or small.

Responsibilities:

• Lead the post-sale engagement, retention, and growth of your customers
• Craft internal processes – We are always looking for better ways to support our customers. Everyone on the team has ownership in the process and participates in building it and making it better.
• Educate – Our team is here to help people find better ways of managing supply chains. This means you need to be a good teacher and bring users with you on their supply chain journey.
• Build and foster cross-functional relationships with Product, Engineering, Sales, Finance and Operations
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted supply chain advisor to the customer and educate them on the use and benefits of our products within the supply chain tech stack

Qualifications:

• You can break down complicated workflows into simple steps, both written and verbally
• You are a great advocate for the customer and can demonstrate empathy, resourcefulness, and the ability to be solutions-focused
• Ambiguity is more thrilling than nerve-wracking for you
• You enjoy teaching others and manage competing priorities
• You have 3+ years of managing customer relationships
• You speak Mandarin and English fluently

CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.