Customer Success Manager

Business Operations

Kuala Lumpur Contract Negotiable

Salt is looking to hire a Customer Success Manager in Kuala Lumpur, Malaysia for a Software tech client on a yearly renewable contract role. You’ll be a great fit if you’re passionate about problem solving, believe in the power of data, and enjoy trying to optimize any task no matter how big or small.

Responsibilities:

  • Lead the post-sale engagement, retention, and growth of your customers
  • Craft internal processes – We are always looking for better ways to support our customers. Everyone on the team has ownership in the process and participates in building it and making it better.
  • Educate – Our team is here to help people find better ways of managing supply chains. This means you need to be a good teacher and bring users with you on their supply chain journey.
  • Build and foster cross-functional relationships with Product, Engineering, Sales, Finance and Operations
  • Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
  • Serve as a trusted supply chain advisor to the customer and educate them on the use and benefits of our products within the supply chain tech stack

Qualifications:

  • You can break down complicated workflows into simple steps, both written and verbally
  • You are a great advocate for the customer and can demonstrate empathy, resourcefulness, and the ability to be solutions-focused
  • Ambiguity is more thrilling than nerve-wracking for you
  • You enjoy teaching others and manage competing priorities
  • You have 3+ years of managing customer relationships
  • You speak Mandarin and English fluently

CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2507-354859
Salary: Negotiable
Salary per: month
Job Duration:
Job Start Date: 25/08/2025
Job Industries: Business Operations
Job Locations: Kuala Lumpur
Job Types: Contract

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