Customer Advocacy Manager

Salt Talent Search is looking for a Customer Advocacy Manager for a 12 months extendable contract role. This is the job for you if you have a strong passion for understanding customers and an ability to develop and nurture working relationships with practitioners and C-level executives.

You’re a team player who loves collaborating with other stakeholder teams, including sales, customer success, and product marketing, to stay tightly aligned on customer priorities and readiness and messaging. You’re analytical and data-driven and can track a set of goals to measure the effectiveness of customer advocacy efforts.

Responsibilities:

• Develop a community of customer advocates that articulate the value of Client
• Source, secure and manage customer advocacy pipeline supporting the industry initiatives
• Engage with senior level customers in business conversations, and develop highly engaged, mutually-beneficial reference relationships
• Ensure a positive customer experience through day-to-day activities
• Produce evidence of customer success
• Work with stakeholder groups (e.g. solution marketing, customer success) to align customer content with buying center and industry messages and story lines
• Collaborate with marketing colleagues to create high-quality customer assets and sales tools including case studies, videos, presentations, podcasts, webinars, etc.
• Support priority industry activities with customer stories, such as trade shows, events, demand campaigns, brand campaigns.
• Work as an advocate for our team and customers internally
• Bring innovation and creative ideas to leverage the customer voice in content and marketing activities

Experience/Skills:

• 3+ years’ experience in B2B communications and/or B2B marketing
• Experience with customer advocacy programs or working with customers on marketing activities
• Demonstrated ability to build strong, lasting relationships with internal and external constituents (customers, product marketing, sales, executives, etc.)
• Strength in working with cross-functional teams
• Experience in developing and executing creative ideas and program
• Strong strategic thinking, problem solving, and analytical skills
• Superb writing and general communications skills
• Team-oriented approach
• Required to be bilingual in English and Korean

If you think this is your ideal job, please hit the apply button or write to me at vramaswamy@welovesalt.com for a confidential discussion. Regret only shortlisted candidates will be notified. CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.