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Purpose:
Identifying opportunities in Fashion, Beauty & Home for continuous improvement to business processes & systems. As well as delivering solutions that support the ability to manage a world-class Fashion, Beauty & Home business in order to deliver simple, fast, consistent, and innovative processes & systems.
To provide ongoing system, application, and process support through the up-skilling and issue resolution to the Fashion, Beauty & Home community, and relevant stakeholders.
Key Responsibilities:
Process & System support
* Providing support on all business processes escalated by IT & Support Specialists
* Assist the business with addressing changes to ways of working or processes.
Continuous Improvement
* Proactive in problem identification (through process analysis) and implementing improvements and enhancements to existing processes and systems.
* Operationalise and monitor (against plan) any initiatives or changes to business as usual.
* Identify and communicate impacts, risks, and issues timeously to all stakeholders.
* Work with the business to understand the business requirements and develop the Business Requirement Specification
* Input into the design, user acceptance testing, training and implementation of new business initiatives or changes to existing systems or processes
* Engage with relevant stakeholders to gain consensus on scope and impact on all cross functional areas.
* Facilitate brainstorms/workshops with Fashion, Beauty & Home community.
* Participate in solution selection and ensure solution delivers to the business requirements.
Training and Training Material
* Brief the support specialist on training content.
* Review training documentation and support training where required.
Communication with Stakeholders
* Integration with IT support teams, business users and suppliers, to effectively resolve and manage business system and process application problems.
* Be able to provide process leadership to users and other relevant stakeholders in Fashion, Beauty & Home
* Engagement with software vendors in conjunction with IT.
Key Competencies:
Relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience/BA)
* 3-5 years relevant experience
* Extensive Retail experience.
* Good Knowledge of business IT systems
* Advanced Excel skills and computer literacy.
* Project management or analysis experience advantageous
* Ability to develop & deliver a plan aligned to strategy.
* Effective communication skills (written and verbal)
* Analytical skills
* Problem solving ability.
* Process thinking ability.
* Conceptual ability
* Teamwork
* Interpersonal skills
* Planning and organizing skills
* Business process design & documentation
Salt is acting as an Employment Business in relation to this vacancy.
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.