Customer Insights Analyst

Customer Insights Analyst

Hybrid | Cape Town

A leading retail organisation is seeking a skilled Customer Insights Analyst to support business decisions through data-driven analysis. This role involves working across departments to deliver customer-focused insights that inform strategy, campaign performance, and operational improvements.

Key Responsibilities:

• Analyse customer and transactional data to uncover actionable insights.
• Build and maintain dashboards and reports using BI tools.
• Partner with marketing, buying, and IT to align customer intelligence with strategic goals.
• Support campaign performance tracking and customer segmentation.
• Help enhance reporting frameworks and integrate data from multiple sources.

Requirements:

• Degree in Statistics, Mathematics, Business Science, or a related field (Honours preferred).
• 5+ years’ experience in data analysis, BI, or strategic insights, ideally in retail.
• Strong SQL and data visualisation skills (Qlik, Tableau, etc.).
• Experience working with large datasets and cloud-based analytics platforms (e.g. AWS).
• Strong communication and stakeholder engagement skills.

Preferred:

• Background in customer analytics, loyalty programmes, or campaign reporting.
• Experience automating reporting and integrating multiple data streams.

Salt is acting as an Employment Agency in relation to this vacancy.