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This client is seeking a seasoned App Product Manager who has experience with coding (best case: former engineer).
Duties and Responsibilities:
- Translate business strategy into an exceptional App and WhatsApp channel.
- Define product features aligned with business objectives.
- Manage and prioritize the product backlog.
- Act as a key point of contact for IT teams and external suppliers.
- Escalate and address App and WhatsApp issues.
- Monitor and optimize product performance for enhanced user engagement.
- Collaborate globally with IT, suppliers, marketing, and operations teams.
- Gather customer feedback, aligning global standards with local needs.
- Conduct market research for product improvement and differentiation.
- Define and prioritize features to boost revenue, CLV, and reduce churn.
- Align closely with the Head of Loyalty to deliver key customer benefits.
- Manage the product lifecycle from ideation to launch.
- Maintain key supplier relationships and budgets.
- Leverage data insights for business retention and CLV initiatives.
- Communicate product vision and success metrics to stakeholders.
- Continuously enhance product processes for efficiency.
Minimum Requirements:
- Essentials:
- 5 years of Product Manager experience in digital channels.
- Expertise in managing build and run projects.
- Experience with prototyping, testing, and validating product hypotheses.
- Proven ability to define, prioritize, and communicate a product roadmap.
- Hands-on experience in Agile environments, applying lean principles.
- Excellent communication and collaboration skills.
- Proven experience in driving customer value through engagement and retention.
- Desirables:
- Technical acumen and passion for technology.
- Understanding of UI/UX design concepts.
- Experience with JIRA, Confluence, and loyalty value propositions.
- Project Management skills.
- Ability to lead cross-functional stakeholders and drive efficiency.
- Results-driven, fast learner, and adaptable to a fast-paced environment.
Salt is acting as an Employment Agency in relation to this vacancy.
Job Information
Job Reference: JO-2401-340979
Salary:
Salary per: annum
Job Duration:
Job Start Date: 2024-03-04
Job Industries: Technology
Job Locations: Cape Town
Job Types: Permanent