Service Designer – Permanent

Canberra Based

Mid & Senior Level Roles Available

The Company:

Join a market-leading consultancy committed to delivering outcomes on major policy and service delivery reform initiatives. This Canberra based government partner offer end to end delivery capability in strategy and consulting, interactive, technology, and operations.

The Role:

The pandemic exposed the long overdue need for significant change and improvement of services, for Australia’s ageing citizens and their families.

As part of a multi-disciplinary team, you’ll collaborate with government change agents in order to drive and design this much-needed overhaul.

You’ll also have exposure to other significant projects across Mental Health & Education.

Responsibilities:

• Co-design and ideate with clients to bring concepts and products to life
• Educate and coach design thinking practices, while managing the delivery of client engagements
• Synthesise research findings and utilise data sets to communicate meaningful user insights to key decision makers
• Deliver innovative, service design centred solutions

Your Skills & Experience:

• Diverse experience of strategic, service and user centred design in government or private sector
• Experience in applying systems thinking to solve complex problems
• Experience in using prototypes to communicate complex concepts
• Demonstrated success using data and research as an evidence base for design
• Ability to manage multiple projects, stakeholders and small teams

Benefits:

• Work in a culture that fosters potential and excellence
• Flexible work arrangements and generous leave options
• Collaborative working environment
• Good work/life balance
• Culture of recognition and reward for outstanding work and contribution
• Regular social events
• Support the local community through a comprehensive, company led program

*Due to having to gain baseline security clearances, candidates without Australian Citizenship cannot be considered*

Salt is acting as an Employment Agency in relation to this vacancy.