National Service Manager

Our client, who is a Leading Audio Visual & Digital Integration solutions company in Australia is growing and is looking for experienced National Service Delivery Manager. You must have industry specific experience &/or knowledge of Audio Visual & Digital Integration Solutions.

Reporting to the General Manager, the primary purpose is to lead and manage experienced technicians & contractors to provide exceptional service that ultimate exceed the customer expectations and increase contract renewals.

Specific responsibilities include but are not limited to:

• Lead the service department by managing a team of staff who are experienced AV field technicians, support staff, contractors, management, customers and other stakeholders.
• Aim to exceed the SLAs put in place by monitoring and reporting in proactive manner.
• Develop exceptional customer relationships internally and externally.
• Be responsive, accountable and always provide a positive
• Mitigate risks by always with adhering to WHS practices.
• Provide customer training, help create service manuals and monthly reporting.
• Maintaining prompt service job response
• Attend clients’ sights sometimes to ensure work is completed & service is provided.
• Improving the customer experience by identifying solutions that meet and exceed expectations.
• Consulting with the national group on national projects, new opportunities, and system design
• Preparing and presenting monthly management reports

The Successful Applicant Should Have:

• AV service department management experience
• Proven Help Desk supervision experience
• Be able to lead a team effectively to provide a positive culture.
• Strong communication and stakeholder management skills
• Strong strategic planning, project management and financial analysis skills
• Networking skills with a proven ability to build strong relationships at different levels both internally and externally to the organisation.
• Strong team management skills
• Current Australian driver’s license
• Pass a police check & medical.

Benefits

• Great culture and team environment with supportive management
• Growing well known organisation
• Salary is negotiable – salary band is $130 – $150K + super (negotiable with industry experience)
• Career development and training opportunities

How to Apply

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Toni Jacobson on 0429 841 882

Salt is acting as an Employment Agency in relation to this vacancy.