Enterprise Delivery Manager (Bilingual Mandarin)

Enterprise Delivery Manager (Bilingual Mandarin /English)

Our client is a leading brand and global fintech that has been disrupting the market for years with its innovative solutions, enabling purchases between commercial businesses. They create seamless transactions for over 16 million (and growing) customers worldwide.

Their award-winning programs support China based merchants and companies with their strategies and simplify their processes. You will be responsible for implementing solutions to solve customers’ problems and create world-class solution experiences.

Responsibilities:

• You will approach customers’ delivery requirements whilst being a champion of customer trust, understanding the customer’s business problems and solving the technical challenges they face.
• Collaborate closely with internal team members and partners to drive customer experience and engagement.
• Enable customers on the platform and deliver customer onboarding success- setting & managing expectations & timelines for each stage of the solution and its implementation.
• Work with multiple customers and manage priorities within a high volume and fast-paced environment.
• Use creative problem solving and process thinking to solve customer workflow needs, removing barriers & helping customers manage their business
• Develop strong proficiency and knowledge of the product suite and solutions with the ability to communicate feedback on behalf of the customers for recommendations to address customer needs

Skills:

· Must be Bilingual English/Mandarin (verbal and written)

· Excellent Communications skills

· Completed a Degree

· 5 years plus working in a B2B multi-customer facing environment is essential

Demonstrable track record of successful project management and operational management (support items, troubleshooting, service delivery).

· Experience in problem-solving and issue resolution including information collection, directing and leading troubleshooting, decision-making and stakeholder communication.

Exposure to ecommerce, POS, ERP, CMS or reporting.

What’s on Offer:

• 12 max term contracts (with strong potential to convert to a permanent role)
• Competitive salary: $125K + super
• Work for a globally recognised tech innovator
• Great onboarding and great culture. Fun collaborative team
• Hybrid working model with flexibility and autonomy (2 days in the office only)
• Immediate start – URGENT HIRE

How to Apply:

Apply now via the link, or for a confidential discussion, contact Toni at 0429 841 882.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

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