CX Designer

CX Designer

• Contract opportunity
• Government department
• Hybrid working model
• Attractive remuneration

This role is with one of the largest Government departments. The CX Project Team Specialist works collaboratively within a CX Project team to drive positive customer experiences that ensure measurable success through the identification of CX needs and the formulation and provision of recommendations for initiatives to achieve the overall CX strategy.

Responsibilities:

• Work collaboratively within a CX Project team to drive positive customer experiences that ensure measurable success and through the identification of CX needs and the formulation and provision of recommendations for initiatives to achieve the overall CX strategy.
• Develop a transferrable understanding of CX practices that they can share with their teams, functional areas and peer networks including Human Centred Design (HCD) methods (qualitative research, prototyping, codesign, iteration, ideation, and design development), CX tools (like insights, principles, strategies personas, and customer journey and experience maps) and CX metrics to discovery, define, develop and communicate CX needs and solutions.
• Support project team leaders to develop and managed senior stakeholder relationships to develop internal advocates and ensure the embedment of CX experience outcomes through change management and required improvements to processes, systems, practices and spaces that influence the customer experience.
• Leverage functional and organisational expertise to help identify opportunities for customer experience innovation within the project parameters to deliver against the organization CX strategy and mitigate/manage these risks.
• Draw on expert knowledge and leadership experience within organization to ensure the CX team understands the strategic and operational priorities within which new customer and employee experiences are being designed and implemented.
• Develop and manage senior stakeholder relationships within their peer network and field of expertise to help inform the development of actionable insights and prototype and to build advocacy for the project outcomes and commitment to implementation of those outcomes.
• Reflect organization’s values in the way you work and abide by policies and procedures to ensure a safe, healthy and inclusive work environment.
• Place the customer at the centre of all decision making.
• Work with the Line Manager to develop and review meaningful performance management and development plans.

Requirements:

• Experience working in CX design team
• Excellent communication and stakeholder management skills
• Keen interest in actively participating and promoting positive change within organisation along with strong empathy for customers and employees.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to cadvani@welovesalt.com for a confidential discussion.

Salt is acting as an Employment Business in relation to this vacancy.