L1 Technical support engineer – Japanese speaking

L1 Technical support- Japanese speaking

• 1-year contract with possibility of extension/conversion to perm
• Offering: 320/day including super
• Hybrid work

Our client is a leading innovative software solution provider that empowers businesses worldwide. Their cutting-edge SaaS products are designed to streamline operations, enhance productivity, and drive growth. They pride themselves on delivering exceptional customer service and support.

Job Description:

We are seeking a dedicated and enthusiastic Level 1-2 Technical Support Agent fluent in Japanese to join the technical support team. The successful candidate will play a crucial role in assisting Japanese-speaking customers by providing prompt and effective technical support. If you have a passion for technology, excellent problem-solving skills, and a commitment to customer satisfaction, we want to hear from you!

Key Responsibilities:

• Provide first-level and some second-level technical support to Japanese-speaking customers via phone, email, and chat.
• Troubleshoot and resolve customer issues related to our client’s SaaS products.
• Document and track customer interactions and resolutions in the support ticketing system.
• Collaborate with Level 2 support and engineering teams to escalate and resolve complex issues.
• Assist customers with product setup, configuration, and usage.
• Deliver exceptional customer service by understanding customer needs and providing timely solutions.
• Stay up-to-date with product updates, features, and best practices.
• Contribute to the development of support documentation and knowledge base articles.

Requirements:

• Proficiency in English and Japanese (both written and spoken) is mandatory.
• Previous experience in technical support is preferred.
• Strong technical aptitude and ability to learn new software quickly.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

• Familiarity with SaaS products and cloud-based solutions is a plus.
• Be available for some weekend and holiday rostering.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx),

Alternatively, feel free to get in touch with us to explore other Tech roles in Sydney.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.