Major Incident Manager

Major Incident Manager

Our client is seeking a confident and experienced incident manager to join their team. The Major Incident Manager will work towards managing the resolution of technical problems with serious consequences to the company and it’s customer base.

The ideal candidate for this role will have a history in managing the rise of technical problems and ensure the resolution of major incidents are processed completely with appropriate escalation procedures in place. The incident manager will be the key driver in partnering with the organisation to enhance growth and increase action across the board for the client.

Key Responsibilities

• Drive incidents to resolution and ensure accurate and timely customer communications
• Ensure the correct resources are working across the resolution of major incidents

• Establish that incident management processes are followed regularly

• Report and Manage ongoing CritSit Metrics

• Support wider team in customer outages

• Maintain and fulfil engagement of escalation management resources

• Overlook event analysis, applying ITIL frameworks for severity and wider impact

• Drive action in multi-customer outage bridges

Qualifications:

• Proven experience in critical/crisis situation management

• Crisis management skills: ability to pursue multiple threads and accurately reflect current state

• Project management skill: demonstrated ability to manage a range of projects across teams

• Commercial experience with relational databases (MySQL, Oracle)

• Experienced technical skill set with ability to articulate technical issues to executive level management

• Strong organisational skills with ability to manage multiple tasks at any given point of time

Please submit resume for immediate review.

www.welovesalt.com

Salt is acting as an Employment Business in relation to this vacancy.