Senior Business & Process Improvement Lead

Senior Business & Process Improvement Lead

Do you have a passion for streamlining operations and driving customer satisfaction? Are you a seasoned professional with a proven track record in Lean Six Sigma and financial services?

We are a well-respected financial institution in Melbourne seeking a Senior Business & Process Improvement Lead to join our dynamic team. In this pivotal role, you will play a key role in stabilizing the customer experience and identifying process improvements to support our business strategy.

WHAT’S ON OFFER

• Melbourne CBD, Hybrid working 3 days.
• Exposure to working alongside one of the Big-4 Banks.
• PERM ROLE – $165,000 Base + Superannuation + 15% Bonus.

THE ROLE:

• Leverage your Lean Six Sigma expertise to diagnose and analyse complex business processes within the banking environment.
• Previous experience working with one of the big four consulting companies or financial institution is highly regarded.
• Champion customer-centric process design and optimize the customer journey.
• Lead and influence cross-functional teams to implement effective end-to-end (E2E) process changes that contribute to strategic business goals.
• Develop compelling business cases to secure stakeholder buy-in for proposed process improvements.
• Foster a culture of continuous improvement within the organization.
• Have deep and thorough conversations with Tech team’s senior leadership teams to influence and navigate more streamlined processes.
• The role will lead and deliver complex business transformation improvements to transition customer and business experiences.

THE COMPANY:

They are a well-established market leader that have been operating for over thirty years providing financial platforms for their Australian customers.

A fun-loving culture that encourages its employees to be innovative and inclusive in their approach to delivery.

SKILLS & EXPERIENCE:

• Extensive experience in Financial Services (ideally Banking & Wealth), specifically within Technology, Operations Business Improvement/Transformation or Consulting roles.
• Previous experience working with one of the big four consulting companies or financial institution is highly regarded.
• MUST HAVE: Exceptional understanding of business process standards and methodologies with a strong preference for Lean Six Sigma Black Belt (or equivalent) qualification.
• Proven ability to lead and influence E2E process change across various business areas.
• Demonstrated expertise in process design and customer journey mapping.
• Strong communication and presentation skills with the ability to effectively articulate complex concepts to diverse audiences.

Please note: You must be an Australian Permanent Resident or Citizen to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to dmann@welovesalt.com for a confidential discussion.

Please note: Only suitable candidates will get a call back for this vacancy.

Acknowledgement of Country

Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies.

We pay our respects to all First Nations Australians and their Elders past and present.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.