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Technology
ROLE PURPOSE
Working closely with the End User Support business unit you will be responsible for Designing and Architecting a formal Service Offerings pertaining to End User Services, including but not limited to, Service Desk, Desktop Support and Service Transition to be commercialised for customers.
THE COMPANY
They are a well-established IT Service Provider that have been operating for over thirty years, providing solutions and capabilities for their clients to expand.
This company has been recognized as one of Australia’s best places to work in the last few years.
TECHNICAL SKILLS & EXPERIENCE
Lead and develop the end-to-end service definitions and framework pertaining to End User Services, including Service Desk, Desktop Support and Service Transition.
- Service organisation design
- Service management process/procedure definition
- Customer engagement (to agree processes & interfaces)
- Process work instruction
- Service Desk design
- Service Reporting design
- End User service design – including Desktop Services, SOE management, Patching and Deployment
- Template for a design proposals to customers
- Service management consultancy
For any further information or a confidential conversation please contact Leigh Petridis on 0402 255 764
Salt is acting as an Employment Business in relation to this vacancy.
Job Information
Job Reference: JO-2107-244651
Salary: AU$0.00 - AU$1000.00 per annum
Salary per: annum
Job Duration: 3 Months
Job Start Date: 2/08/2021
Job Industries: Technology
Job Locations: Melbourne
Job Types: Contract
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