Service Desk Analyst / Desktop Support

Great opportunity to join a leading company on an initial 3-month contract with a view to permanency.

You will bring deep experience of Level 2 Desktop Support and gain a vast amount of opportunity to up-skill.

What you will offer:

• Provide 2nd level support for Windows, Mac, and mobile support (Apple and Android)
• Provide technical guidance and support to the Workplace Technology team
• Provide direction on hardware, drivers, firmware, and settings to ensure a consistent stable experience for our customers
• Strong knowledge of O365 (support and administration)
• Solid understanding of Desktop SOE Management (Windows and Mac)
• Solid understanding of MDM
• Contact Centre telephony
• Understanding of AWS Workspaces
• Anti-Virus and Patching
• AD/SCCM/GPO/JAMF
• UC/VC support and administration

What you will need to succeed:

Technical

• Understanding and hands-on experience with Windows and Mac platforms
• Experience with Mobility, Remote Access, Proxies, Networking and Security
• Experience with Contact Centre Telephony
• Good understanding and experience with AD/GPO/SCCM/JAMF
• Good understanding of Microsoft Office 365
• Understanding of PowerShell scripting
• The ability to resolve incidents in a structured repeatable manner not through the use of point solutions
• Strong understanding of user access management principles (including user, groups, privileges, permissions)

Experience

• 3-5 years’ experience in a similar role
• Excellent knowledge of Windows and Mac hardware
• Excellent knowledge of hardware internal components
• Hands-on hardware and troubleshooting experience
• Working technical tools, components, and peripheral accessories
• Excellent Customer Service and Communication skills is essential

Salt is acting as an Employment Business in relation to this vacancy.