Service Desk Manager

Service Desk Manager – Health Insurance

Seeking a Service Desk Manager to work on End-to-end management for all service desk activities, including escalations of all major service issues for a great Not-for-profit Health Insurance organisation.

WHAT’S ON OFFER

• Permanent role, with long term career growth opportunities.
• $120,000 Package Inclusive of Superannuation.
• Free Health Insurance for the whole family.
• Hybrid working arrangements. St Kilda Road location.

THE COMPANY

They are a well-established not-for-profit organization that seek to deliver high-quality solutions for their clientele. They are heavily focused on providing support for Australian families, delivering exceptional value for money and expertise within their domain.

Their focus is providing Health Insurance services to Australian families.

A fun-loving culture that is encourages its employees to be innovative and inclusive in their approach to delivery.

THE ROLE:

• End-to-end management of all service desk activities.
• Working with the service desk team resolving incidents and service catalogue requests.
• Working with service desk team responding to system and security events.
• Manage the escalation of all major service issues.
• Manage the relationship between IT, business, and provider teams & handle escalations.
• Accountable for IT asset management.
• Responsible for staff satisfaction with IT support services.
• Contributes to risk management.
• Contributes to service catalogue management.
• Manage, coach and mentor the service desk team.
• Lead adoption and maturity of ITIL practices within the service desk team.
• Contribute to the enterprise-wide socialisation, training, adoption and compliance of IT service desk policies and processes.
• Manage staffing levels to meet SLAs.

TECHNICAL SKILLS & EXPERIENCE

• Previous experience working as a Service Desk Manager / Lead in a commercial environment would be preferred.
• World class management and communication skills.
• ITIL certification and strong experience in implementing ITIL.
• Experience developing and implementing an IT service desk framework.
• People leader with excellent communications skills.
• Intelligent and adaptable.
• Hands on problem solver.
• Previous experience in proactive monitoring practices.

To be successful, you must be someone who works collaboratively with the team and can adapt to high pressure environments. You need to be a people person that can easily build relationships and ensure the desired outcome is achieved.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to dmann@welovesalt.com for a confidential discussion.

Please note: You must be in Melbourne and have full working rights to be considered for this role.

Only suitable candidates will get a call back.

Salt is acting as an Employment Agency in relation to this vacancy.