Technical Support Engineer – Integration

Application Support Engineer – Integration

• 12 months contract opportunity- with a high potential to go permanent
• ·Offering: $450/day including super
• Location: Sydney CBD
• Hybrid work arrangements – 2 days from office

About the role:

As an Application Support Engineer, you will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the internal Platform.

Roles and Responsibilities:

• Customer Advocate provides support to users/administrators of our platform.
• Contributing to the growth of the best practices for the delivery of support services.
• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Maintaining technical expertise in assigned areas of product functionality and using that expertise to help customers.
• Communicating with customers and our teams through cases, phone and other digital methods.

Skills:

• Must have 5+ years of related experience within either application technical support or software development environment.
• Experience in working with JavaScript/Java/PowerShell development skills for the purposes of writing and troubleshooting.
• Must be able to read, write and debug basic JavaScript code.
• Must have well developed experience implementing, maintaining, or supporting two (or more) of the following:
• Strong knowledge of LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)
• Strong understanding of Email Infrastructure (e.g. Exchange, Office 365, Postfix)
• Advance knowledge on Web Services (consuming or providing) (SOAP, REST)
• Strong knowledge of OAuth and OIDC. Experience providing SaaS / PaaS support.
• A fundamental understanding of ITIL framework
• Advance knowledge of the components in a web applications stack.
• Experience with relational databases (e.g. MySQL, Oracle).
• Experience using Linux/Unix OR Microsoft Server.
• Experience using tools like Splunk/Wireshark and understanding common SaaS cloud and on-premises infrastructure components.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations

Education:

Bachelor’s in computer science (or related technical degree) preferred.

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to rsharma@welovesalt.com for a confidential discussion.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.