Technical Support Engineer- Korean language support

Technical Support Engineer- Korean language support

· Fortune 500 cloud based blue chip organization

· 12 months contract opportunity- with a high potential to go permanent

· Must be proficient in Korean and English language

· Offering: $450/day including super

· Location: Sydney CBD- hybrid work model

About the role:

As an individual contributor you will be focusing on ServiceNow Platform Technologies supporting users/administrators of our platform in the Korean language. This role will be responsible for case tracking and prioritisation, diagnosis, replication, troubleshooting and resolution of the most complicated and critical cases. Last but not least this individual will provide excellence in customer service to our Korean customers to ultimately drive to completions and total resolution of each customer support issue.

Fluent Written and Verbal communication skills in Korean and English are required

2+ years of ServiceNow Development/Admin Experience is preferred

2+ years providing customer facing technical support (Web based products or e-commerce preferred).

In order to be successful in this role, we need someone who has:

• Experience with relational databases (e.g. MySQL, Oracle).
• Must be proficient with analyzing log files and standard debugging concept.
• Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
• Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
• Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.
• Experience troubleshooting web application
• Experience in troubleshooting Java Script Code.
• Excellent communication skills (verbal and written) in both Korean and English

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to cadvani@welovesalt.com for a confidential discussion.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.