Technical Support Engineer – UX

Hiring !! Application Support Engineer

• World’s leading Software Company Delivering Cloud Computing Platform
• 12 months contract opportunity – with a high potential to go perm
• Location: Sydney CBD- hybrid work arrangements
• Offering $450/day including super
• Front end work experience required

What you’ll be doing:

The Technical Support Engineer will be a part of UX team covering APJ region, responsible for managing and troubleshooting challenging issues for customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills.

Requirements:

• 4+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Demonstrated ability to troubleshoot the most difficult technical issues
• Must be proficient with analysing log files and standard debugging concept.
• Excellent client/ customer management skills
• Ability to work with high-value customer administrators and developers
• Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management.
• Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Experience with JavaScript, AngularJS and Jelly.
• Experience working in Java or similar backend programming language
• Knowledge of with relational databases such as MySQL, Oracle
• Familiarity with Linux, UNIX or other OS

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Perm Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to rsharma@welovesalt.com for a confidential discussion.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.