Research & Insights Consultant

Our client is looking for a Research and Insights Consultant where you will be responsible for using qualitative and quantitative research methods to improve the overall customer and employee experience.

Duties:

* Lead customer and employee experience research initiatives, across the organization
* Act as a subject matter expert for research methodologies, tools and resources
* Apply statistical & analytic techniques to survey and other data to help stakeholders make evidence-based decisions
* Support the Director, Research & Insights in executing the employee and client experience strategy
* Proactively determine the data required (user analytics, customer feedback, etc.) to fulfill research objectives and execute research deliverables; work alongside the Business Intelligence and Business Analytics teams, and senior leaders across the organization to analyze trends, data from analytics and feedback
* Engage research partners and senior stakeholders, and lead conversations to gather market & customer insights and derive impactful outcomes
* Make recommendations on new methods, systems, and ways to obtain quality data and to improve efficiency in reporting
* Support leaders to explain ideas to key stakeholders, by providing insight to data analysis and creating and delivering presentations as required
* Work with the larger Product Marketing & Research team and various business units

Requirements:

* Bachelor’s degree in Business Administration, Mathematics, Marketing or related field or any equivalent combination of relevant background and experience
* 3-5 years of experience in market research, customer insights or business analysis
* Expert knowledge of survey research platforms (e.g. Qualtrics)
* Working knowledge of data visualization/business intelligence tools (e.g. PowerBI, Tableau)
* Advanced Excel skills needed and SQL skills a definite asset
* Strong experience in both qualitative and quantitative analysis
* Proven skills in transforming raw data into actionable insights
* Experience building dashboards, interactive reports and presentations for senior leaders
* Comfortable attending meetings with stakeholders and supporting data findings
* Solid understanding of the employee/client life cycle, experience satisfaction metrics (NPS/CSAT/CES) and how to develop improved performance across the organization
* Experience in CX/EX within a similar profile of organization and the associated software applications to do the job is an asset
* Experience of working across a large organization with a matrix of operational teams is an asset
* Fluent communication skills in English are required and bilingual skills in French are an asset

Salt is acting as an Employment Business in relation to this vacancy.