Customer Service Data Analyst – EMIRATI

Our client, a global leader in advanced technology solutions across aerospace, defence, transportation, and security, is seeking a Customer Service Data Analyst to join their customer support operations team. You will be at the intersection of data analytics and customer engagement-playing a key part in transforming service-related data into actionable insights that enhance the customer experience, improve operational efficiency, and support strategic decision-making.

Beyond analytics, you will also act as a main interface between internal teams and customers, supporting order management, credit processes, and participating in key stakeholder meetings.

Key Responsibilities:

• Collect, analyze, and interpret customer service data from various sources
• Identify patterns and root causes of service issues to recommend process improvements.
• Collaborate with technical and non-technical stakeholders to translate data insights into operational enhancements.
• Support the development and refinement of performance metrics and service analytics frameworks.

Ideal Candidate Profile:

• 2 to 3 years of experience in a similar role or in sales administration, preferably within the digital banking or technology sector.
• Proven ability to manage clients from diverse cultural backgrounds and across international markets.
• Proficiency in data analysis tools and platforms such as Excel, Power BI, Tableau, or similar.
• Strong understanding of CRM systems (e.g., Salesforce, SAP) and customer service workflows.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Strong communication skills with the ability to present data-driven insights to both technical and non-technical stakeholders.

Benefits:

This is a fantastic opportunity to work in a global, high-tech environment where your insights will help shape customer experience and operational strategy. You’ll gain valuable exposure across diverse industries and enjoy a competitive salary, paid holidays, and comprehensive medical insurance.

How to Apply:

If you have strong analytical skills, a proactive mindset, and a passion for delivering exceptional customer experiences through data, and you’re ready to contribute to a fast-paced, global tech-driven organization, I’d love to hear from you.

***** Only successful candidates will be contacted *****

Salt is acting as an Employment Agency in relation to this vacancy.