Responsibilities:

• Create and maintain a detailed view of the existing
• Establish architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Expert in integrations with 3rd party applications
• Recommend emerging technology & process
• Analyze the impact of new
• Resolve technical escalations, including responding to
• Participate in process & requirement workshops, providing expertise on best practices & emphasizing streamlined processes & systems.
• Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform.
• Partner to identify and resolve technical
• Consult with Product Owner on Strategy, Design and Engineering of Platform
• Create target state vision through designs, standards, and
• Assess technical debt for criticality and
• Advise implementation design to ensure alignment with best practice and
• Identify and communicate platform capabilities and opportunities for platform
• Review and approve new standards, patterns, and
• Collaborate with stakeholders including developers, product owners, technology leadership, business consumers and technical governance.
• Contribute to community forums and communities of practice within the
• Participate in SCRUM activities: Understand team’s deliverables and communicate prioritized list of work to be delivered.

Qualifications:

• Bachelor’s in computer science, Information Systems or related
• 5+ years’ IT experience working in related workflow
• 5+ years’ experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform.

Additional Requirements:

• Knowledgeable of ITSM, workflow development practices and
• Expertise in ServiceNow, certified as a ServiceNow Developer and
• Experience utilizing techniques and tools including HTML, CSS, SQL, and
• Experience with scrum and other agile based methodology of software
• Clear and concise written and verbal communication
• Analytical, multi-tasking and problem-solving
• Ability to work effectively in a team environment with aggressive deadlines and multiple
• Bilingual English and Arabic (Speaking, Reading and Writing).
• Willing to travel within the GCC (up to 50% of time)

Salt is acting as an Employment Agency in relation to this vacancy.