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Customer Service Lead
HR & Business Operations
Fabulous role to utilise your customer service skills and help shape this existing tight-knit team and drive them forward. Great mentorship opportunity for someone!
YOUR DAY:
- Managing email queries (including new bookings, cancellations, finance queries etc)
- Managing phone calls when required (including escalations)
- Maintain and update customer database
- Allocation and prioritisation of incoming tickets.
- Review existing processes and recommend improvements – add your input!
WHO AM I?
- You’ll be immediately available and able to commit until May 2024
- Proven customer service experience (ideally 3-4 years), advantageous to have managed a team (not critical but can demonstrate having worked in more of a leadership capacity)
- Ability to motivate the team, drive them forward in the right way (great way for you to make your mark!)
- System-savvy; ability to learn new internal systems and enjoy process improvement
If this sounds like you, then APPLY NOW
Salt is acting as an Employment Business in relation to this vacancy.
Job Information
Job Reference: JO-2311-339596
Salary:
Salary per: annum
Job Duration:
Job Start Date: 27/11/2023
Job Industries: HR & Business Operations
Job Locations: Glenfield
Job Types: Contract
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