CRM & ERP Jobs

Opportunities to further your career within the CRM & ERP industry

CRM and ERP jobs demand a vast range of specialised skills. Being in the top-tier of talent requires significant experience and expertise, making the hiring process extremely competitive.

Popular Industries

CRM and ERP jobs are most often found in the retail, business services, technology, finance, and manufacturing sector. Retailers benefit immensely from using CRM data to track customer purchase behaviour, allowing stores to log customer loyalty points and recommend products. For major industries which make larger, more complex purchases, CRM and ERP can be used to monitor customer communications, deal with requests and invoices, and much more. Within these sectors, the majority of jobs will be within Technology departments as specialists in this field need to have a highly technical skill set. However, sometimes there is a crossover with the sales department as such roles often utilise large volumes of customer data, profits, spending, etc.

Recent Changes

Everything in CRM and ERP is moving to the cloud, allowing clients easier access to more bespoke systems at a fraction of the cost, with the functional capability of previous systems. This has resulted in fewer jobs within this sector; however, those with SaaS experience remain highly sought after. In order to get ahead, future candidates should focus on cloud-based CRM and ERP platforms.

Future Prospects

CRM skills, ERP skills and analytics skills are in high demand giving way to increased pay for those with a wide variety of enterprise business application skills. With more companies harnessing the power of big data and analytics, the demand for skilled CRM and ERP executives is on the rise.

Employers’ Requirements

Employers will want to know that a candidate can not only think, but do. Roles typically require someone who is both technically minded and highly educated, but can also communicate their ideas effectively. Employers will enquire into whether prospective employees have previously worked in a similar capacity to the role, and if so, how well the process went.

CV Requirements

Your CV will almost certainly require a detailed history of CRM and ERP implementations and resolutions. You should be able to demonstrate a solid understanding of CRM and ERP techniques and principles. Furthermore, you should have a good knowledge of complex database materials and the ability to simplify it for the understanding of the end users. Finally, try to present evidence of past coding experiences, such as HTML, Java or Python, as your level of expertise in these coding disciplines is ideal.

Interview Preparation

Employers are likely to ask you about the types of CRM and ERP systems you have used in previous roles to gain an understanding of your level of expertise. Answering these questions not only gives them an insight into your skill set, but also displays your personal skills. It tells them how well you can communicate with others and explain complex ideas. Interviewers are also almost certain to ask you about your knowledge of the company, whether you know about the systems they already have in place and how well you would fit within the team you would work with.

Educational Requirements

The educational requirements for CRM and ERP jobs can vary from role to role. Senior roles may need PHD level experience in related computer studies. However, many will need relevant experience working on CRM and ERP systems as well as qualifications specific to CRMs and ERPs such as Salesforce ADM 301.

Looking for CRM & ERP jobs? Check out our current opportunities on our job page.