Claims Specialist

Salt Talent Search is looking for a Claim Specialist for a 12 months extendable contract role.

Responsibilities

• Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
• Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.
• Working closely with internal stakeholders to align on case strategy and effectively collaborate with and monitor third party claims administrators.
• Maintaining high levels of confidentiality while performing investigations.
• Achieving set metrics and KPI in relation to case work and quality
• Secondary Function: Dedicated to project work, supporting senior specialists and leadership on the execution of Change Management and other initiatives.
• Acting as a content advisor, and supports function on the execution of Change Management initiatives.

Qualifications:

• Language skills: Fluent English both verbal and written. Additional language is a plus.
• 1-3 years of experience in Insurance Claims (ideally damage, liability, and fatalities) is a must and other insurance investigation or program management experience is a plus.
• Customer service experience in the Hospitality industry ( Hotels/other) or e-commerce (Credit card company, Tech company customer support, Expedia and other travel platform etc)
• Bachelor’s Degree or equivalent.
• Must be available for a regular schedule of 5 days work week (40 hours), mutually agreed with your Lead, able to work on weekends and public holidays if needed.
• Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner. You are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.
• Excellent time management, negotiation and conflict resolution skills.
• Ability to learn and adapt to new technologies.

Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on vramaswamy@welovesalt.com for more details. ( CEI No: R1763696 | License No: 07C3147 )

Salt is acting as an Employment Business in relation to this vacancy.