Client Service Associate

Salt Talent Search is looking for Client Service Specialist with KYC/AML background for a leading Financial Services Client for a 6 months contract role

Responsibilities

* Acting as a front to back client case owner working with our clients, internal teams and our Transfer Agent to hand hold clients through the refresh process

* Primary contact for both internal and external parties on all KYC Refresh related matters, to ensure client queries are being addressed and resolved efficiently as possible

* Acting as client service refresh champion, intermediating with our Transfer Agents to ensure they understand the importance of client experience, enabling us to deliver the best possible outcomes to our clients.

* Providing subject matter expertise to ensure the integration of the KYC Refresh operating model, identifying, and implementing best business practice where required.

* Partnering with Legal & Compliance and other internal partners to deal with escalation, while ensuring our policies are appropriately followed.

* Participation in the development and implementation of continuous improvement of policies and procedures.

What Do You Need:

* Prior experience (3-5 years) Customer focused with strong customer service experience and a passion for service excellence

* Experience with handling client documentation, preferably in Anti-Money Laundering (AML)/KYC laws and regulations.

* Experience with AML/KYC framework

* Strong interpersonal skills, confident, friendly, and respectful individual with excellent communication skills.

* Comfortable collaborating closely with clients and colleagues at all levels.

* Excellent attention to detail and analytical skills, with an aptitude for problem solving and willingness to go above and beyond for our clients.

* Strong planning and organisational skills with the ability to balance and control priorities to meet deadlines.

* Ability to work in a team environment and build strong relationships with colleagues and both internal and external contacts

Apply via the links below. Alternatively, you can reach out on vramaswamy@welovesalt.com for more details. ( CEI No: R1763696 | Licence No: 07C3147 )

Salt is acting as an Employment Business in relation to this vacancy.