Fraud Analyst (Business Operations)

Salt Talent Search is looking for Investigation Ops Analyst for a s contract role. You will be responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users risks.

Overall Responsibilities:

● To support Trust team in making sure tickets and queues are within service level agreement

● Educate users on how to maintain security and safety responsibility

● Investigate complex situations and potential fraud surfaced in escalations

● Understand our risk systems and investigate account patterns

● Maintain high levels of confidentiality while performing investigations

● Comprehensively document investigations

● Develop and maintain a comprehensive understanding of online fraud

● Demonstrate great judgment and be open to sharing what you know with others.

What Will You Need:

● 1-2 years of experience within risk management, fraud prevention, or Trust and Safety

● Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience.

● Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities

● Strong investigative ability, internet research, organizational, and analytical skills.

● Ability to multi­task, learn and adapt to new technologies.

● Ability to remain calm in time sensitive situations

● Detail oriented:­ you do your due diligence when completing an investigation

● Fluency in another language is a plus

CEI No: R1763696 | Licence No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.