Premier Partner Protection Specialist

Salt is hiring a ‘Premier Partner Protection Specialist’ to support high profile partners and provide white-glove service in identifying, triaging, and troubleshooting the partner issues & improving user experiences.

Responsibilities:

· Respond to user inquiries with high quality, speed, empathy and accuracy

· Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution

· Become an expert in the support experience for users; understand and resolve their inbound product questions and issues

· Make informed recommendations to improve user experience supporting workflows, and address areas for product support optimizations

· Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience

· Identify and resolve fraud trends impacting our users

· Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams in order to implement optimal integrity solutions

Minimum Qualifications:

· 3+ years of experience in a support function working directly with clients or users

· Experience communicating issues, risks and paths to resolution the results of analyses in a clear and effective manner

· Experience working with global teams

· Resilient mindset – thrives over changing priorities and ever-changing knowledge

· Strong problem-solving and analytical skills

· Attention to detail – ability to follow strict set of operational steps

Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on nagarwal@welovesalt.com for more details. (CEI No: R1223390 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.