Program Manager- Support Strategy & Engagement

Salt is hiring a ‘Program Manager’ with strong program and project management skills, be comfortable presenting to different levels of audiences, while also identifying innovative ways to solve problems upstream and scale our operation.

You will have demonstrated experience influencing stakeholders, including support, integrity and sales leaders globally.

Responsibilities

· Be responsible for driving Sales and customer Support sentiment by being a trusted cross-functional partner, addressing feedback and communicate Support progress

· Effectively communicate relevant insights around feedback, challenges, and roadblocks to appropriate stakeholders to influence and drive their roadmap prioritization

· Collaborate closely with Sales and Support Operations teams to develop multi-faced solutions to fix problems at scale at all stages of the support process

· Develop compelling data-backed analyses on ways to improve the customer experience – looking at both product fixes and operational improvement opportunities

Minimum Qualifications

· 5+ years of experience in sales support, engagement, strategy or related experience

· Ability to communicate and present effectively to a diverse audience, across cross-functional partners at all levels in a fast-paced environment

· Experience building relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, and influencing teams towards achieving goals

· Problem solving experience to assess, analyse, troubleshoot, and resolve issues through defining and tracking metrics.

Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on nagarwal@welovesalt.com for more details.(CEI No: R1223390 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.