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Salt is looking to hire an ‘Onboarding Specialist’ working directly with customers to help them onboard Commerce products. The ideal candidate will have a strong background in customer service, an understanding of ecommerce industry and ability to manage multiple clients and projects.
· Own the onboarding process of clients onboarding in coordination with internal teams supporting workflows with sales and operations teams.
· Monitor and troubleshoot the progress of customers and communicate blockers.
· Triage incoming requests, utilizing technology, superior customer service and understanding- Responding within a timely manner and working 1:1 in real time.
· Gather learnings and insights for: 1) internal teams to help further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectives.
· Actively participate, collaborate, and add value to weekly training and operational meetings – quickly implement new practices.
· Identify tool and process efficiency gains with analytical perspective.
· Act as escalation point for clients/customers.
· Professional written and spoken English and professional written and spoken Mandarin.
· Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
· Strong ability to work independently and manage one’s time.
· Strong ability to accurately document and record customer/client information.
· Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
· Proven ability to manage multiple projects and work in a high-performance team environment.
· Previous tech experience a plus/ Previous experience with ecommerce industry is a plus.
Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on email@example.com for more details.(CEI No: R1223390 | License No: 07C3147)
Salt is acting as an Employment Business in relation to this vacancy.