Customer Lifecycle Strategist

(Contract – 1 year)

Hybrid – Culver City, California

We’re bringing you an exciting opportunity with a leading global technology company, working on some of the world’s most recognized subscription services.

We’re seeking an experienced Customer Lifecycle Strategist with a passion for growing consumer subscription businesses. You’ll collaborate with cross-functional teams – including engineering, product, operations, analytics, design, and business – to build programs that connect with customers in a privacy-friendly way, drive engagement, and ensure they get the most out of their subscription.

What You’ll Do

• Develop and optimize engagement and retention strategies for subscription services.
• Use A/B testing and data-driven insights to refine programs and maximize results.
• Define customer journeys, value propositions, and service education messaging.
• Collaborate across multiple time zones with business, product, engineering, analytics, and creative teams.
• Build and maintain operational briefs to ensure flawless campaign execution.
• Establish a continuous improvement process, analyzing results and feeding insights back into plans.

What You’ll Bring

• +5 years of experience leading lifecycle marketing programs, ideally in subscription businesses.
• Proven success increasing customer engagement and retention.
• Experience with push notifications, email, and in-app messaging.
• Strong knowledge of A/B testing and data-driven marketing.
• Exceptional project management skills and attention to detail.
• Bachelor’s degree required.

Nice to have:

• Experience working on complex, large-scale, international projects.
• Excellent communication skills for both executive and team-level presentations.
• Ability to build strong cross-functional relationships and work collaboratively under pressure.

If this opportunity sounds like the right fit for you, apply now and join a project shaping the future of global subscription services.

Salt is acting as an Employment Business in relation to this vacancy.