Technical Account Manager – CRM

Our client is seeking a Technical Account Supervisor – CRM who can bridge client account management with hands-on technical CRM operations expertise. This role will be responsible for overseeing campaign execution, managing client communications, and providing technical guidance across Adobe Campaign (Classic v7 & v8) and related CRM platforms.

The ideal candidate will bring strong account service experience combined with a solid understanding of HTML, campaign operations, and CRM workflows – ensuring strategic alignment with client objectives while driving operational excellence.

Responsibilities:

• Oversee and coordinate end-to-end CRM campaign execution, from segmentation through QA and delivery. Including ensuring campaigns are delivered accurately, on time, and at the highest quality.
• Apply working knowledge of HTML for email content review and troubleshooting.
• Understand Adobe Campaign workflow development and assist in error resolution.
• Monitor execution logs, reporting outputs, and delivery results to maintain governance.
• Support ongoing platform migration efforts (Adobe Campaign Classic v7 → v8) and contribute to process documentation.

Requirements:

• 5+ years of account management or client service experience in digital marketing, CRM operations, or marketing technology.
• Hands-on experience with CRM platforms (Adobe Campaign preferred; Salesforce Marketing Cloud or similar is a plus).
• Working knowledge of HTML and email QA.
• Familiarity with campaign workflow design, segmentation, and CRM reporting.
• Bachelor’s degree in Marketing, Business, or related field preferred.

Salt is acting as an Employment Agency in relation to this vacancy.