Ecommerce Coordinator

I am looking for an Ecommerce Coordinator for a very exciting role with a leading manufacturing company. This is a high growth position with the opportunity to play a vital role in launching a new section if the ecommerce website. This role is based in Belville, Cape Town.

E-Commerce Coordinator

Job Specification:

• Work with internal staff, and external customers to understand their needs, identify their problems, and provide them with solutions to maximize customer experience.
• Managing and responding to customer questions and queries.
• Provide information on online products.
• Provide product updates internally for the managing of online product listings.
• Review, accept, enter and confirm customers’ online orders as required.
• Facilitate online return requests internally.
• Check that online prices and customers’ contracts are up to date.
• Take-on of new e-commerce customers including the maintenance of current user accounts on e-commerce and SAP.
• Create and maintain delivery date tables.
• Direct contact with new potential customers to promote our online platform.
• Contacting existing customers who have become inactive on the online platform.
• Close liaison with Customers via an online chat functionality.
• Customer reviews – gathering feedback from online customers.

Required Qualifications/ Experience

• Minimum of a matric certificate or 5 years proven work experience with an administrative or sales (preferably digital) background. Two years’ experience in business-to-business or business-to-consumer customer service.
• Highly motivated self-starter. Strong critical thinking skills, a positive attitude and excellent customer service skills. Creative and energetic with strong internal motivation to succeed.
• Well versed in IT skills, for example Microsoft Office Suite.
• Strong analytical skills.
• Excellent written and verbal communication skills in English (additional languages would be advantageous).
• Proficiency in interacting with people at all levels.
• Prepared to multi-task, work overtime and be available over weekends when required.

3/4 years experience. BEE preference.

CVs to lhills-williams@welovesalt.com

Salt is acting as an Employment Agency in relation to this vacancy.