Upload your CV
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.
As a Customer Service Consultant, your primary responsibility will be to handle a range of customer service tasks efficiently and deliver the highest standard of service. You’ll put the customer first, ensuring prompt assistance and acting as a liaison between customers and the sales and claims teams, while accurately capturing all interactions on the appropriate platforms.
Key Responsibilities:
Engage with customers via phone, email, live chat, and other communication methods, ensuring responsive and consistent service across all platforms.
Address customer inquiries related to policy details, coverage options, premiums, and any other relevant information.
Guide customers through the enrolment and renewal processes for their policies, ensuring all necessary information is collected accurately.
Assist customers in updating their policies, such as personal details, coverage options, or adjusting coverage limits.
Handle billing inquiries, payment processing, and resolve any issues related to invoices or payment methods.
Address customer concerns professionally, working to resolve issues satisfactorily and escalating complex matters as needed.
Aim to enhance customer satisfaction by delivering exceptional service, actively listening to feedback, and going above and beyond to meet customer needs.
Provide information on policy terms, claims processes, and proactive measures to help them manage their risks effectively, without offering direct advice.
Identify chances to cross-sell or upsell additional products or services that may suit customers’ needs.
Ensure accurate and compliant records of customer interactions, policy details, and relevant documentation.
Work closely with claims, underwriting, and sales departments to create a seamless customer experience and efficiently resolve inquiries or issues.
Engage in training and development opportunities to expand product knowledge, customer service skills, and overall performance.
Requirements:
Minimum of a Senior Matric Certificate. Additional relevant qualifications are a plus.
Experience: 2-4 years in client services, customer care, or a related field.
Salt is acting as an Employment Agency in relation to this vacancy.
Looking for an ambitious manager with a proven track record leading high-performing teams. Are you ready to take ownership of commercial activities, drive sales performance, and collaborate across functions to…
ZAR1200000.00 - ZAR1500000.00 per annumPayment Solutions Sales - Debit Collections Solutions I am looking for someone who will be the go-to sales expert for our clients, helping them find the right transaction and payment…
ZAR600000.00 - ZAR800000.00 per annumCompany Overview: An innovative company is seeking an ambitious and strategic Business Development Manager to join their team. This role is ideal for a driven individual who thrives in a…
ZAR480000.00 - ZAR600000.00 per annumUpload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.