Head of Customer Support

Lead the Future of Customer Support!

Are you ready to pioneer exceptional customer experiences? Join us as our Head of Customer Support and become a key player in revolutionizing support services.

About the Role:

As a founding team member in South Africa, you’ll spearhead our mission to deliver unparalleled customer support. Your role involves building and guiding a team dedicated to ensuring our clients receive world-class assistance.

Your Responsibilities:

About You:

We’re seeking someone with:

• 8+ years of Customer Support experience, including team management.
• Proficiency in issue tracking and help desk platforms.

Core Attributes:

• Customer-Focused: You prioritize customer needs and cultivate a culture of empathy and communication.
• Technical Aptitude: You possess a deep understanding of technology and SaaS products.
• Problem-Solving Skills: You’re resourceful and adept at finding innovative solutions.
• Leadership: You excel in communication and can effectively lead and mentor your team.
• Strategic Ownership: You balance business objectives with customer needs, making informed decisions.

Join us at the forefront of innovation and become part of the team’s journey to transform the shipping and supply chain industry. Apply now and lead the future of customer support!

Salt is acting as an Employment Agency in relation to this vacancy.