Head of Operations

We are seeking a Head of Operations to uphold and advance the operational excellence of a leading payment platform. This is a senior role ideal for a seasoned professional with a proven track record in driving operational efficiency, managing diverse teams, and ensuring robust compliance frameworks. The successful candidate will be instrumental in shaping the company’s operational backbone and driving strategies that enable scalable growth.

As Head of Operations, you will oversee Operations, Customer Experience (CX), and Compliance & Onboarding Teams to ensure seamless platform functionality and security. You will play a pivotal role in expanding product offerings, establishing new operational frameworks, and managing broader payment acceptance strategies. You will also be responsible for ensuring that the operational back end remains robust and adaptable as the company grows.

Key Responsibilities:

Strategy Design & Execution:

• Collaborate with senior leadership to set and execute company objectives and operational strategies.
• Translate strategic goals into actionable objectives for performance and growth across all operational teams.
• Play an integral role in scaling the organization in alignment with company-wide goals and objectives.

Operational Excellence:

• Lead critical incident management and develop robust preventive measures.
• Drive the design, documentation, and implementation of workflows for new products or features.
• Ensure adherence to regulatory, risk, and compliance standards while balancing operational growth.
• Oversee operational flows between internal teams and external partners to optimize service delivery and performance.

Team Leadership & Development:

• Manage and grow high-performing teams across Operations, CX, and Compliance.
• Foster a collaborative and inclusive culture that supports individual and team growth.
• Provide mentorship and guidance to direct reports, aligning team efforts with organizational priorities.

Stakeholder Engagement:

• Serve as the key point of contact for internal and external stakeholders on service levels, system performance, and compliance.
• Build and maintain strong partnerships with third-party providers and strategic collaborators.
• Ensure that all stakeholders are informed and aligned with operational priorities, particularly during the rollout of new features or services.

Continuous Improvement & Reporting:

• Identify areas for process enhancement and implement innovative solutions to improve efficiency.
• Monitor key performance metrics and provide actionable insights to senior leadership.
• Regularly evaluate systems and processes to ensure scalability and efficiency.

Experience and Qualifications

• Proven senior-level experience in operations management, ideally within fintech or payments.
• Strong leadership skills with a successful track record of building and managing high-performing teams.
• Expertise in compliance, risk management, and scaling operational frameworks.
• Excellent strategic thinking, communication, and problem-solving abilities.
• Familiarity with data analysis and regulatory compliance in a dynamic, fast-paced environment.
• Ability to adapt to rapid changes in the industry and maintain a forward-thinking approach.
• This role offers the opportunity to make a significant impact in shaping the future of a leading platform while driving customer-centric solutions and operational excellence. If you are a driven and strategic leader ready to take on a critical position, we encourage you to apply.

Please note: Due to the high volume of applications, we will only be able to contact those candidates who have been selected for further consideration. We value your interest in the role and wish you the best of luck in your job search.

Salt is acting as an Employment Agency in relation to this vacancy.