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CX Support Engineer Level 3

Technology

Job Title: CX Support Engineer Level 3

Duration: 12 months

Role Overview:

  • Provide Level 3 technical support for GenesysCloud, WebexCloud, SIP, and Avoxi trunks.
  • Troubleshoot and resolve complex technical issues related to these platforms.
  • Collaborate with other support engineers and teams to ensure seamless service delivery.
  • Maintain and update technical documentation and support guides.

Key Responsibilities:

  • Handle escalated support tickets and provide expert-level troubleshooting.
  • Work closely with clients to understand their technical requirements and provide tailored solutions.
  • Monitor system performance and proactively address potential issues.
  • Conduct regular system audits and implement necessary updates and patches.
  • Provide training and mentorship to junior support engineers.

Required Skills and Experience:

  • Extensive experience with GenesysCloud, WebexCloud, SIP, and Avoxi trunks.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Relevant certifications in GenesysCloud and WebexCloud are a plus.

Reach out if you’re interested!

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2502-350305
Salary:
Salary per: hour
Job Duration: 12
Job Start Date: 03/03/2025
Job Industries: Technology
Job Locations: South Africa
Job Types: Contract

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