CX Support Engineer Level 3

Job Title: CX Support Engineer Level 3

Duration: 12 months

Role Overview:

• Provide Level 3 technical support for GenesysCloud, WebexCloud, SIP, and Avoxi trunks.
• Troubleshoot and resolve complex technical issues related to these platforms.
• Collaborate with other support engineers and teams to ensure seamless service delivery.
• Maintain and update technical documentation and support guides.

Key Responsibilities:

• Handle escalated support tickets and provide expert-level troubleshooting.
• Work closely with clients to understand their technical requirements and provide tailored solutions.
• Monitor system performance and proactively address potential issues.
• Conduct regular system audits and implement necessary updates and patches.
• Provide training and mentorship to junior support engineers.

Required Skills and Experience:

• Extensive experience with GenesysCloud, WebexCloud, SIP, and Avoxi trunks.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Relevant certifications in GenesysCloud and WebexCloud are a plus.

Reach out if you’re interested!

Salt is acting as an Employment Business in relation to this vacancy.