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CX Support Engineer Level 3
Technology
Job Title: CX Support Engineer Level 3
Duration: 12 months
Role Overview:
- Provide Level 3 technical support for GenesysCloud, WebexCloud, SIP, and Avoxi trunks.
- Troubleshoot and resolve complex technical issues related to these platforms.
- Collaborate with other support engineers and teams to ensure seamless service delivery.
- Maintain and update technical documentation and support guides.
Key Responsibilities:
- Handle escalated support tickets and provide expert-level troubleshooting.
- Work closely with clients to understand their technical requirements and provide tailored solutions.
- Monitor system performance and proactively address potential issues.
- Conduct regular system audits and implement necessary updates and patches.
- Provide training and mentorship to junior support engineers.
Required Skills and Experience:
- Extensive experience with GenesysCloud, WebexCloud, SIP, and Avoxi trunks.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Relevant certifications in GenesysCloud and WebexCloud are a plus.
Reach out if you’re interested!
Salt is acting as an Employment Business in relation to this vacancy.
Job Information
Job Reference: JO-2502-350305
Salary:
Salary per: hour
Job Duration: 12
Job Start Date: 03/03/2025
Job Industries: Technology
Job Locations: South Africa
Job Types: Contract
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