Technical Operations Manager

Technical Operations & Onboarding Specialist – Cape Town (Hybrid)

We’re hiring a driven and detail-oriented Technical Operations & Onboarding Specialist to join a growing fintech company based in Cape Town. This role is ideal for someone who thrives at the intersection of people, process, and product – with a strong bias for action and a background in onboarding, customer success, or internal operations.

You’ll work cross-functionally with sales, legal, finance, and tech teams to ensure seamless merchant onboarding, support process optimisation, and drive internal efficiencies. It’s a high-accountability environment with plenty of opportunity to shape how things are done.

What you’ll do:

• Own the end-to-end onboarding process for new merchants and partners

• Collaborate with internal teams (Sales, Finance, Legal) to ensure all onboarding steps are completed accurately and timeously

• Identify and solve operational bottlenecks and inconsistencies across systems and processes

• Monitor team performance, workflows, and KPIs, and implement improvements

• Create documentation and playbooks to support onboarding, training, and support handovers

• Support customer support escalations and contribute to process improvements

• Work closely with external partners to ensure alignment and issue resolution

What we’re looking for:

• 3+ years of experience in onboarding, operations, customer success or similar roles – ideally in a fintech or SaaS environment

• Strong coordination and stakeholder management skills

• Excellent attention to detail and ability to manage complex workflows

• Proficient with data and tools (Excel, project tracking, documentation)

• Comfortable operating in a fast-paced, evolving environment

• Bonus: Experience in payments, integrations, or merchant onboarding processes

Location: Cape Town (Hybrid)
Type: Full-Time, Permanent

Salt is acting as an Employment Agency in relation to this vacancy.