L1-L2 Support Technician

Requirements:

Driver’s license and own reliable transport is a pre-requisite

* 1st, 2nd Line Support

* 3 – 5 experience in Desktop Support and Networking Environments

* MS Office, Outlook, Word, Excel etc.

* Computer Assembly

* Computer Repair

* Software Installation and Support

* Preferably MCSA/MCSE/A+/N+ (Current)

Roles and Responsibilities:

* Assist customers with their IT support problems.

* Visiting clients at their offices to assist with issues and build strong face-to-face relationships.

* Communicate with clients effectively and directly via phone, email and remote diagnostics to identify and resolve client-reported issues – in both technical and non-technical roles remotely and on-site when required.

* Log tickets to keep track of on-site and remote support.

* Conduct ongoing server monitoring and maintenance to ensure optimal environment

Salt is acting as an Employment Agency in relation to this vacancy.