Operations Manager

Your responsibilities will include (but not limited to):

• Responsible for daily trade metrics. This includes customer, delivery and platform metrics
• Monitors service level KPIs of support and order success teams
• Management responsibility over the operations associates, clerks and the device team.
• Responsible for the managing of daily trade exceptions
• Identifies continuous areas of improvement within the daily operations setup and initiates actions and implements processes based on requirements
• Assists with the process development for customer services, support and delivery operations stakeholders
• Responsible for helping operational stakeholders with their data and reporting needs
• Generates and analyses routine and ad-hoc operational reports
• Interacts with all operational stakeholders
• Provides input towards product development needs
• Assists the operational implementation of technical product features
• Supports area expansion efforts by coordinating internal and external stakeholders
• Direct contact for all daily trade enquiries from the marketing, sales & account management, finance, engineering and delivery teams
• Hires staff within budget and required timelines
• Participates in and leads projects related to operations

Attributes required:

• Highly analytical Thinker
• Able to make decisions from data, while being comfortable with ambiguity
• Able to develop and implement processes
• Able to work in a Tech environment
• Able to deal with people from various levels
• Able to prioritise and to work under pressure
• Strong business acumen
• Self-motivated, self-monitoring & self-disciplined
• Adaptable to change
• Very organised and professional at all times
• Attention to detail
• Dynamic & energetic
• Excellent Communication Skills
• Conceptual thinking
• Influencing
• Able to motivate and lead teams
• Learning agility & adaptability
• High degree of personal motivation and resilience
• Determined to make decisions solely in the companies long term interest
• Able to stretch as the company scales

Qualifications and experience

• Relevant University degree in business (incl. finance) or engineering (MBA is an advantage)
• Experience in leading people
• Minimum of 3 years experience in an e-commerce, consulting, operations management or general management environment.
• E-commerce and or tech start-up experience advantageous
• Track record of ability to execute

Salt is acting as an Employment Agency in relation to this vacancy.