Support Engineer

We’re Hiring: Support Engineer

📍 Location: Cape Town | 💼 Full-Time | 🕒 On-Site Support & Standby Rotation

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We’re looking for a Support Engineer to join a fast-paced and collaborative team, maintaining and supporting custom-built applications used by international telecommunications operators.

🚀 What You’ll Do

As a Support Engineer, you’ll be the go-to expert for troubleshooting, maintaining, and enhancing core systems and applications. You’ll take ownership of customer-reported issues, drive them through to resolution, and play a key role in system stability, performance monitoring, and preventative maintenance.

Key responsibilities:

• Provide 1st and 2nd line support for in-house software and systems
• Analyse, debug, and resolve system and application issues
• Perform regular maintenance and monitoring
• Collaborate on product deployments and system enhancements
• Participate in standby duties for critical issues
• Document incidents, solutions, and improvements
• Mentor and support junior engineers
• Prepare timely reports and attend key support meetings

🔍 What We’re Looking For

You’re someone who’s passionate about systems and solving complex issues. You thrive in a high-performance environment, are detail-oriented, and care about delivering high-quality results.

✅ Must-Have Skills:

• Solid SQL knowledge (PL/SQL is a strong advantage)
• Good understanding of Linux
• Experience with Oracle databases and scripting (Bash preferred)
• Exposure to Oracle APEX is a plus
• Familiarity with the Software Development Life Cycle
• Strong troubleshooting and communication skills
• Ability to work under pressure and across time zones (extended hours may be required)

💡 What You’ll Bring

• A proactive, solution-driven mindset
• A collaborative attitude – you’re a true team player
• Strong attention to detail and time management
• Customer-focused approach with excellent interpersonal skills
• A desire to learn and grow in a technical support environment

🌟 Why Join Us?

• Work on high-impact systems used by global clients
• Be part of a close-knit, knowledgeable support team
• Opportunity to grow your technical skill set and mentor others
• Exposure to real-time, mission-critical systems
• Learn, lead, and thrive in a structured yet flexible environment

Salt is acting as an Employment Agency in relation to this vacancy.